You have encounted a problem and you’re not getting any further on your own? We are here to help you!

You can reach us by phone at +49 711 400463-00 or by email at

If your problem cannot be solved by phone or email, we offer the option – if you so wish – to log onto your computer with TeamViewer for an one-time online session to solve the problem together with you. You are not required to install any software for this.

Once you close TeamViewer, the connection is disconnected and we can no longer access your computer.
It works like this:

1. Click the corresponding option below to start TeamViewer.
2. Select “Run” twice.
3. Tell us the ID that is displayed on your screen.